My site is up with over 400. Start your review of Mercari. Therefore, you have to ensure that the buyer/seller is trustworthy. She sent me damaged goods and Mercari protected her. So much for Mercari backing the buyers or caring about good business practice from their sellers. You cannot leave a negative review for a bad seller in that situation. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Not delivered, so opened tracking , which said delivered to NY. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. Mercari unfair practices. I shipped a expensive item using the printed Mercari label. Ugh, I'm sorry for that. I would say that 50 percent maybe more of the jordans on mercari are fakes. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. Thank you! How do I sign up? Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). After logging in you can close it and return to this page. Mercari was not able to help. Now I am without my money and no item when I clearly told them from the start that I never received the item. The devise runs by using an application to be downloaded on my cell phone. Take a look at this quick guide about selling on Mercari. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. Know the laws in your state!???????? In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). They refused to send a return label and THEY rated the seller ON MY BEHALF!!!! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. I think Mercari is a poorly run business itself. She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. I was swindled and scammed. A buyer claimed in a review that my item arrived late. Sigh. Mercari executives including John Langerling are millionaires! Mercari sucks IMHO! Of course they denied my return request. So, I purchased the ring once again. Mercari has buyer protection in place to keep the buyers safe. Look. now returning it for no proper reason and they approved her request. Only buy from seller have all 5 stars review at least a few review I dont know how she keeps tract of all her items shes selling as shes posts A LOT! It was the weekend and I could not do it. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. It is recommended to buy from sellers with verified profiles who has been a member of Mercari for at least a year. 11/27/2021. Stay away from the site or be aware you have ABSOLUTELY no protection or help and will be out your money and item If anything goes wrong !! Im downsizing and thinking of online selling but didnt know much about it or this site. They justify false, unfair, and defamatory reviews. Cloudflare Ray ID: 7a198fa35d231791 It is a legitimate e-commerce marketplace that connects buyers and sellers. I am very impressed with the platform and those the sellers so far. Create an account to follow your favorite communities and start taking part in conversations. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. Its much better and safer for a buyer to shop at eBay. The seller loses both ways. My first complaint is from a few months ago in May 2022. I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? I would have liked them to be fair. If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. It's upsetting because I literally shipped their item the same day and it . 3 days is your opportunity to say something. They say it s being reviewed. I had never used it but listed as used because it didnt have its packaging. Both parties should keep some of these commonly prohibited conducts in mind: In the event that you engage in any of these prohibited conducts, your account may be suspended or terminated. Happened to me too. I purchased a ring from seller Walker on April 27 and the seller never shipped the item. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . Shane J. Hamilton Township, NJ. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). to sell and dont have nearly the inventory she has. I guess I am done with this site. New 6Motorola LCD screen photo frame No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. So, while you can trust that Mercari is safe, you must do your due diligence about the buyer/seller before dealing. I ordered an item and they said they notified the seller and Im out my money because they never sent it. Seller posted measurements, but also said measurements were approximate. I have personal experience with buying something not as described. They see what is being messaged between buyer and seller. The Buyer had received the item, and also cancelled the sell, the same day. Thanks Sammi for sharing your experience! This is the first time purchasing on your site. Where in the article and comments do you see anything that would cause you to come to your conclusion? 03.3k views Report. . I think Ill look into E-bay. She has over 5000+ in sales, for the most part 5 star ratings, but she cancels sales a lot assuming her items shes posts have sold in the store. I want some kind of refund to replace the damage. Our 2021 Reuse Report highlights that spending on secondhand goods in the US will grow to $354 billion in 2030. Its an unfair practice in my opinion. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. I wanted to add my negative review here along with ALL the other bad reviews of Mercari. The only form of contact for Customer Help is text. Which was untrue. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. She takes pictures of her items for sale in the store. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. It is pointless for a buy buyer get rated. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Ftips The seller has no control at the delivery level and is not required to refund the seller. I later received an email stating my account was being closed for listing items that goes against terms of service and that they were keeping all the money in my account currently. 45.55.41.53 Huh? If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. On the 9th Mercari responded the following: This is fraud and theft protected by a big platform. Item was listed as brand: "Johny Was ". Had this happen and they took it off! Never had a problem with ebay! Therefore, you should always avoid selling items that are not allowed by Mercari. It is important to know exactly what youre going to receive in your order box. Just got burned by the Mercari system. Everyone who has stolen from me there STILL has accounts. @chaocathy1 A tracking number is required for all items. And they gave me a 5 percent coupon. A similar thing happened to me as a seller on ebay. In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. Oh, and they took out the money the same day I order it. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! Michelle Wilson - November 8, 2021. I didnt see anywhere how I get paid when an item sells. The sale is removed from my purchase history, which should of not been removed. He even went so far as having the post office send me a tracking number which turned out to be invalid. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. 1. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. Its sad theres people would rip off the others. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. Mercari is still asking for more pictures. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. They want to absolve themselves of liability and are just harvesting more info. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. Read about their experiences and share your own! They basically sided with the seller & did not care about the client. Mercari are money hunger scumbags. I tried that, this happened. I have done NOTHING wrong! Do you know if Mercari authenticate is legitimate? Im never gonna sell anything to people with PO BOX address again. Until I proved I had stopped the dispute my account was frozen. STAY AWAY! Thanks Erica (and Julie) for posting/sharing your experience. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Date of experience: November 03, 2022. I was super mad and blocked her. I already had a mens size 9 boot and ordered these because they were a different color. They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! They are ALL fencing chains, bought MY OWN STOLEN JEWELRY BACK. If they disagree with your return request they immediately close the transaction and you own it. Furthermore, Mercari has over 20 million monthly active users. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . Discover it Please also note, Mercari does not allow banking or card information be shared across accounts. Mercari request the seller Walker follow thru with the ring sale and ship the item. Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. But the answer to how to contact Mercari by phone IS there. They have ZERO support. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. If youre good and neat & tight then the buyers will take advantage of you and many will try to price shame. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. They don't care about the . I hope they get shut down. Is there anything I can do? The seller cancelled the sale a week later. I bought 2 computers on Mercari. At the cost of those of us that have not stood up and challenged them. Press question mark to learn the rest of the keyboard shortcuts. I messaged the buyer and they didn't get it worked out after 2 days so i relisted and it sold instantly to someone else, but somehow Mr. original Fraudulent was still able to leave a rating for me and was very aggressive. ), Mercari will refund him or her. Left three messages two emails. Tried to contact Mercari through the website, but it said they would not take my request, I needed to wait 48 hrs. This was my first time using the website for a purchase. (DISC Credit Card x-5298) The seller was going to ship on Dec. 28th, And that is why for every single email they continue to send me, they are going to pay for.???? First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. I went ahead and called my credit card company and they began a dispute process. Sellers get scammed constantly. Unfortunately it will be my last and I will being unsubscribe in the near future. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. You WILL NEVER, NEVER get actual help. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. I refused, they canceled my original transaction, and blocked me. Mercari failed to protect buyers despite what they claim. $20.18 This website is using a security service to protect itself from online attacks. I now have to go through the process of rejected the charge on my credit card. I assumed it was a legitimate item and marked it received. I have been swindled out of funds by buyers claiming issues with orders. That'l learn him to never spend money with you again. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. How ornery? In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. 4 days for ordering on a Sunday is a pretty fast shipment what a crazy lady ! Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Desired outcome: The "short-term rental" scam: This one isn't as common on Mercari, where there's only a three-day window for returns and refund requests, but it can still happen. Your comment is confusing and unclear. I explained my case to Mercari and they sided with the buyer. I went through paypal to get my money back. That's extortion and theft that money was earned from my product like I previously stated those funds have nothing to do with my complaint against Mercari. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. I was rated down because I was too professional. My email is tulip963 This will be my first-time. Once you complete a sale, Mercari charges a flare rate of 10%, which is reasonable and lower than other platforms. Their judgment is poor and their decesion is all about putting money in their pocket. What happened to the package once it left drivers hands is anybodys guess. Exactly what I had wanted at great price. They actually follow through with their protection. For more information, please see our So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. Fool me once I guess! Sellers have no protections. Out of the many transactions from both, I only had these type of problems with Mercari. Therefore, you need to make sure that the buyers/sellers are also reliable. S says: October 1, 2021 at 10:01 am. Thoughts. Did not see the email right away. You can email the site owner to let them know you were blocked. BEWARE BUYERS!!!! Transaction goes as normal there isn't any contact from either side. I purchased an item on mercari on 11/09/2019. Read 1 more review about Mercari U.S. MW. My package shows only the first shipped entry without any updates. They did not even want to hear my side. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. 10/8/22 Click to reveal Maybe I'll try the same thing with BARD AI when it's available -- Dear Sundar Pichai, Your information was really helpful. Read full review of Mercari. This is the WORST customer service I have ever seen. What in the world does that mean? The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. Your IP: The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I paid $135+shipping for the hair. I received a monitor not as described by the seller. Once shipped, the seller confirms the shipment. I feel like i was scammed by the buyer and Mercari. They wont do anything. I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. Their policy lies. You claim the buyer lied to me about receiving the item.. I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! DONT USE!!! Sold an item the buyer received my item back said it was damaged the pictures that the buyer posted showed that it was removed from the box placed back in the box then she took a picture of it being broke the item was in perfect condition I received the item back took the pictures of my broken item showed them what my item look like from my listing pic and they will not take care of the situation they're saying there's nothing wrong with the item in the pictures show plain as day that it is not the same I am missing part of my item the buyer damaged my product could have been by accident and returned it back to me saying it was damaged, Desired outcome: I only noticed two, maybe three, apparent misstatements, the like of which would be caught by an editor, or a fresh set of eyes, e.g.. referencing Buyer, when seller seems to be whats indicated. The "received damaged" scam: Buyers may claim that the product was damaged when it was received and demand a refund. Mercari is a great place to look for a good deal or to get items for a buy-and-sell business. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). Anyone have a similar experience. Good Luck to you. Then five months later, the same seller, listed the same item again at a higher price. DO NOT EVER buy using this platform. The seller dropped off the item to USPS instead of UPS. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. Tax$1.22 The author should link to law firms that cover class action or help put people together whove been wronged and their money withheld. Ive stopped buying or selling on Mercari. Performance & security by Cloudflare. Thank you! Desired outcome: Mercari itself is not a scam. Press question mark to learn the rest of the keyboard shortcuts. yup. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. 5 Common Mercari Scams & How To Avoid Them. Recently I found a few things on Mercari and placed orders. Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. I had several back and forth emails with them but they would not grant me a refund. One transaction was perfect. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. This is very disappointing. Wow! Mercari steals your shipping insurance money. They are laughing all the way to the bank! So much confidence in technology is sickening. Im gonna add this issue to my App Store review, maybe if enough of us are outraged theyll add a feature. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. | Read 17,181-17,200 Reviews out of 18,082 Both seller and Mercari profit off corny scams. I have the know how and they owe me $69 I am no victim and never will be. If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. I am a buyer and a seller. Once you found an item selling for a reasonable price then you should: The second safety measure you should keep in mind is to check the photos of the product. Their 3 day window is also riddiculous if you complain on a Friday and they dont get back to you. Incredibly Ridiculous! Bunch of thieves that dont give a f*** about you once they get your money. Now that you know their marketplace guidelines, lets get to know their policies. This will surely increase the credibility of your complaint. First one arrived and would not power up. I purchased 2 working computers, got one, it was dead. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! Obviously this will impact a sellers review . And they gave me a 5 percent coupon. You claim buyer no is: Bought 2 computers. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Seller info They will hold your money until it gets to you. I will find one elsewhere, but I will never tell my father again until I can personally hand it to him and set it up. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. . This is the last response from Mercari: rrcloset on Dec. 19,2022. I have an item I want to return for the reason it is not as described. Payments are processed on the site, preventing fraud or scamming . They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Tip always ask questions and more pictures if needed I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. They said they couldn't remove it but would have the higher ups look at it. of highest caliber, I thought you might want know, and move to correct these minor blemishes. Later I received a message that they don't have it. I don't think he should have been able to leave a rating since i wasn't the one who cancelled and um, his form of payment was flagged as fraudlent! The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. Danny Terrell. Ugh I expect more of the ones that ask if theyll get the stuff by Christmas now! Mercari seems like a huge scam. Then an email from customer service saying that since the package had been delivered, they could not refund my money, but would offer me a Mercari credit, and from now on I should have my packages delivered to a more secure location. No way! Sad to hear that, thank you Julie for sharing your sons experience with Mercari. It's easy to ship items. Ive reported it to Disney, Hulu and Netflix. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! Looks like absolutely nothing was done. She takes pictures of her items for sale in the store. Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. Also, they automatically gave this seller a 5 star rating. ", First and only bad review, and that's okay, it didn't stop any sales :). Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. I WILL NEVER ORDER THRU MERCARI EVER AGAIN. Then, if no return confirmation, releasing the funds to the seller. 5 stars. Both of these sellers have excellent ratings : /. Some buyers on there think theyre so entitled! Wont even release funds for items people received. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please, let me know in the comments below. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. This item was not damaged in shipping. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. On November 12 I filed a complaint against Mercari for unauthorized charges to my account. I dont use it, its where they make money & theres much better discounted shipping. So yes they do take the money before you rate the seller. Informative article, as always! Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Hey I'm Arslan, the guy behind Ecomsay. The item is 'PrettyLittleThing Velour Sweatsuit'. Do not use them. Every time I try to sell the page you have reached 600. Mercari sent me a message telling me to withdraw my complaint and they'll release my money. Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale.
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