United Polaris business class United . No plug your headphones in here and listen to the same 20 songs over and over until you land offering and not even the you are here, flight map witht he speed and distance. It might be the worst thing Ive ever been served on an airline, including in coach. I feel like I just read through a thread with a bunch of middle schoolers. I ski there every 2 years and love it. The seats look roomy, but not particularly crisp and clean. Not a bit surprised by the sandwich. These headphones are better than most business class variations, which is fantastic. We have no"preference" as we find them all about equal. Generally on a bad day American employees are simply indifferent, while on a bad day United employees are borderline hostile. Id rather have declined the $6 charge for virtually the same box on JetBlue than be saddled with adding Uniteds offering to the trash. I'm with Lucky on this: I'd rather eat hot death than fly UAL. Our new, extra-spacious United First seat was designed for comfort and convenience, whether you want to relax or work during your flight. I never could get the WiFi to work, so was glad to have a book with me. They did serve me two wine bottles, but then when I wanted a water refill, there were no F/A's in the cabin for the last hour. United Domestic First Class Seats B777. How Does Becoming an Authorized User Affect Your Credit Score? That sandwich has a sibling, a tomato and mozzarella thing. I don't understand why people are loyal to that airline (unless they are market captive). Some people want a hot option. United Private Screening entertainment includes our mainscreen, seatback on-demand and personal device entertainment services, with availability depending on the aircraft. How utterly underwhelming! Those sandwiches are indeed disgusting. This year I celebrate 20 years since I last stepped on a United plane. That's a lot of real estate all to yourself. The food a true disappointment and wished I had bought a packaged sandwich in the airport. @ Gregg -- The people around me all had snack boxes, so I couldn't tell how other people reacted. Ok, so the sandwich is no good. Delta doesnt go anywhere I need to go or doesnt serve where I was going (I went skiing in Telluride/Montrose and Aspen and Delta doesnt fly to either of those places so they werent an option). Like United and American, Delta has two different versions of domestic first/business class. ", Congratulations!! I was looking all over for this info and found it on your article here. Typically, youll get some warm nuts and then will be offered two options to choose from (assuming that both are available after the top-tier elites have chosen their meals). If you want to check email, catch up on social media or surf the web, United Wi-Fi is available for purchase on select aircraft. Prior to 2020, I always carried my own disinfectant wipes to clean the seat/suite and for my hands. I guess I fail to see why service needs to be rolled back for those who are able to enjoy first class (I'm not, but I don't begrudge others who can). Ive had this sandwich plenty of times. United first class dining is not going to be on par with some of the more renown airlines like Singapore Airlines, Cathay Pacific, etc. This blows away any catering of a domestic airline in the United States. Masks are mandatory unless eating/drinking and most people wore them. In addition, Americans computer algorithm incorrectly canceled our connection in Charlotte. The issue I believe is that Thales is on a wide set of their domestic aircraft and is generally horrible and Panasonic is their main international service which from my own experience tends to be very hit-or-miss (sometimes I have great connectivity, other times less so) vs. Viasat. Your feedback is important in helping us keep our community safe. Worst was the grandma FA, who, upon me ordering a first drink in J, remarked, that this will be my only one, because she observed me entering the plane. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. United has its own catering kitchens and goes above and beyond the competition to provide the hot sandwich as an additional option in first class. 2 bites or 1 drink and cover face, She created a extremely hostile environment. Makes no sense. I do think the turkey sandwich and cheese plates on AA are good/ boring and would appreciate some variety but not complaining. This is true even if you are flying on a smaller aircraft like a 737 that does not have lie flat seats. And also, a real meal offering. I completely disagree with everything you said. Restaurants are capable of serving fresh food , airlines can do it if they want to but they are all saving money . While Im totally in favor of that, Im not sure coronavirus can be blamed for the sandwich that United is currently serving. I wish there was an airline that actually cared about customer service. Ill stick to extra room, more speed, pleasant staff, and all the pretzels I can eat. So with all of that to say, and a very good flight experience, here are the things that could be improved. But opting out of some of these cookies may affect your browsing experience. United seats are also usually more vinyl feeling versus the softer style adopted by American Airlines. However, if you are flying internationally (even to a close destination like Mexico) you will be given United Club Access. The offering was the same as on the first flight so we gave the snack box a try. The cabin will feel bigger and more open but you will also have many more passengers in the cabin with you. But maybe I should be thankful I didnt get that sandwich! When flying on a smaller aircraft, we typically arrive to the boarding area about five minutes prior to boarding and are usually about the second or third passengers in line (if not the first). If you are interested in getting United Club access then you might want to look into cards like the United Explorer Card. We were enthused looking forward to the experience! Ben, did you observe anyone in F gobbling down this disaster of a sandwich? When queried (which was often) front cabin passengers said they wanted light meals, small sandwiches, fresh fruit, and cheese. They may as well serve nothing than insult us with these offerings that are good for one thingthe bin! The last time I was on American was about two years ago. By and large I've found the experience pleasantand, BTW, actually enjoy the sandwich victimized by your snarky commentsno cold skimpy snack box for me. P.s. Yes, this was significantly worse, in my opinion. All service has been fine - from nice to efficient/ unmemorable. @ Pete -- That's simply not accurate. @ Marco -- The choices were exactly the same. A wide selection of complimentary inflight beverages is available throughout your flight, including water, soft drinks, juice, tea, freshly brewed coffee and a variety of beer, wine and spirits. And for that matter it made me appreciate the cold but edible turkey sandwich that American currently serves in first class. The exception to this is whenever you are flying a premium transcontinental route. Was handed wipes upon boarding and given a snack bag that had wipes, Every united flight was packed except Denver back to Nashville, rows 7 thru 21 were basically empty and 22 to 31 were packed ,so much for social distancing, chief flight attendant was horrible, belittled a young lady behind me because her mask slid down under nose then proceeded to pa to threaten everyone Flew a week ago from Nashville -Denver- great falls. It was 1982 and we were served sandwiches with toasted bread, mayo, bacon, lettuce, tomato, and turkey lunchmeat (I can't remember if it also had ham, thus making it a full club sandwich, but I think it did), cut into quarters, with potato chips on the side. I made the mistake only once to bite into one. So I thought, I am sure my dad isn't the only one that doesn't have a device and continues to fly. How was the service? ALWAYS my last choice. The cheese is melting like its supposed to and I dont see anything wrong with the chicken. Ironically, it looks like UAL is trying to feed just that to its customers. @ Clem -- I'm trying to be forgiving of bad service nowadays since I recognize employees are in a tough spot, but my impressions of United service matches yours. However, your report doesnt make me envious 'Thats all they had available by the time they got to me' is so typical United. I have to admit that United Club lounges are nothing special. Last time I checked, COVID was a respiratory virus - the presence of wipes is irrelevant as the mask is the bigger factor - the wipe is there to make you feel good. The sandwich looks gross. Just marginally above Greyhound. My hands were very full. When we entered the 757 we were handed the sanitizing wipes and went to the 2nd row. I was exhausted from an extremely hard last day at work, and finally sat down to go for a 1 month vacation. One word to describe that pic of the sandwich: DEATH WITH DIGNITY - EUTHANIZE IT! You highlighted a comment that one typically doesnt have access to the lounges. The UA 737-800s with the dark leather seats look a lot more comfortable, but I've never had the opportunity to try one. A healthy diet is going to have a majority of healthy fats in it. I never have high expectations of airline food and I am therefore never disappointed. For all who are not aware, you can bring your own food on board. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Flying LAX to IAD to FRA next week on United. Thank you for this great article. It was described as a carved chicken on Italian focaccia, and it apparently had artisan focaccia, chicken, provolone, parmesan garlic butter, and kale cream cheese. We all felt like we were on a prison bus from the 50's. As I explained in the introduction post to the trip report, I decided to book us on United Airlines from Tampa to San Francisco. Packed flight as always so as a 1K was in economy. There are no IFE screens on seat backs in Economy, but Wi-Fi and streaming is available. Things sure have changed. Will be interested to see how it That bread roll looks gross. Im flying from Chicago to DC, First Class, and could not determine if I had access to a lounge. Not fat. Btw, we still have to get back home. 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