I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. scusiamo se questo pu causarti degli inconvenienti. try to sound engaged and interested. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. Securing accommodation contracts, hunting down new properties and ensuring our hotel selection is tailored to meet the high quality standards we expect for our customers. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Avoid negative language. A role play and an interview. Se continui a visualizzare Clearly just an exercise to how you sound on the phone.. she was more interested to know how Id get to work should I be successful. Lamentamos pelo inconveniente. Group activity pictionary to show what qualities a agent needs to work for jet 2 I called them on the 18th of February and they told me the date has indeed changed, the assessment centre would be on the 23rd of February. Step two: online written assessment. Contact us online. Internet and download speeds. Jet2 back in black despite 'difficult return to normal operations' . Il primo step si basa su una video interview su una piattaforma. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. enviando un correo electrnico a Kay loves working for. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. . A huge thank you to everyone that voted for us Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Jet2.com and Jet2holidays fly high at prestigious Globe Awards. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Jet2 Customer Service. How do I speak to someone at Manchester Airport? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Always follow up. Short interview, to establish whether children and pets will be at home etc. A presentation to start. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. 1 Jet2.com and Jet2holidays Administrator interview questions and 1 interview reviews. Be ready 10 minutes before your interview time so you have a chance to settle yourself. You can email the site owner to let them know you were blocked. The person on the phone was lovely! And not to forget a pair of free return flights for those sharing their birthday with us Every process has own aim to demonsrate my skills. Thorough but very friendly. Also, it might take some time to get a reply from the airline personnel. Were here to maximise revenue whilst ensuring our customers get the very best fares. #Jet2 #CheersTo20Years. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Internet and download speeds. Tell me about a time you dealt with a difficult customer? A career with us means you'll be a part of our fast-growing business and share in our many successes. telephone interview with HR/recruitment. Si continas recibiendo este mensaje, infrmanos del problema Again, I received no email invitation and called them twice. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. The process took 5 days. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Then a phone call asking some questions. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . lick the link to read more about the evening. Sep 2014 - Apr 20227 years 8 months. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. To check the status of flight booking Press 2. Since our.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Show empathy. Once you reach there, you can find all solutions to your queries. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). I then asked for feedback via email and was told I would receive a call between 1pm and 2pm on 24/02 this never happened! At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Anonymous Interview Candidate in Manchester, England, I applied online. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. A red-carpet welcome Jet2holidays is the UKs second largest tour operator and Jet2.com is the UKs third largest registered airline. I interviewed at Jet2.com and Jet2holidays (Leeds, England). Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie The process took 1 week. Excellent explanation of job decription. On 8th June my friend and I dropped cases off at airport. You can talk to a live person at theJet2 customer serviceteam in such a case. Applied online through the Jet2 careers website. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Contact Jet2holidays, Jet2CityBreaks and Jet2Villas. I was then sent an email with a maths and English assessment. At Jet2, we always strive to reward the amazing work of our colleagues. I applied online. Wir entschuldigen uns fr die Umstnde. full-time. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. First round is telephone interview, then face to face and then acting out a scenario. verdade. las molestias. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Do job interviews put you in a cold sweat? A band to help our customers get into the holiday spirit I thought I had done very well in all of these however I was unsuccessful. They didnt even ask what experience I have. 3. Assessment day lasting 4 hours .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. These tests come in two formats: the first presents a situation and 4 possible solutions. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. Informacin detallada gratuita sobre las entrevistas publicada de forma annima por los candidatos entrevistados en Jet2.com and Jet2holidays. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Personally I think its been a waste of time. Personally I think its been a waste of time. Choose the appropriate topic and category of your question to reveal your answer. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. U.K What you will be doing. Performance & security by Cloudflare. It seems taht they are really care about this recruitment process. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. Anonymous Employee in Edinburgh, Scotland, I applied online. I applied online. What is the interview process like at Jet2.com and Jet2holidays? Non ho ancora fatto il secondo step. You can dial theJet2 customer service numberanytime from anywhere. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Tra due giorni far il secondo step. excuses voor het ongemak. The process took 1 week. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . Very standard and typical . Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Free interview details posted anonymously by Jet2.com interview candidates. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. para informarnos de que tienes problemas. glasgow, glasgow. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Reviewed March 17, 2022. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Applied on the 11th of February. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Was ok. Nous sommes dsols pour la gne occasionne. The process took 1 week. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! envie um e-mail para Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. ein Mensch und keine Maschine sind. Get access to Richard course at:https://passmyinterview.com/customer-ser. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! What a joke. I had to write a response to the customer, highlighting all their points of complaint and try to come to a suitable agreement.This test would seem like it is all about your negotiating skills but it isn't - it's to test how competent a letter-writer you are. 11.28 - 12.64 per hour. Find cheap holidays to fantastic destinations and book holiday packages online with Jet2holidays.com. Online application For new booking Press1. Anonymous Interview Candidate in Manchester, England, I applied online. Even got an email on 5th jan saying i was unsuccesful on face to face interview but thanks for attending . The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Example: "I love helping people, especially when they're having trouble with something. We are sorry for the inconvenience. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. The support team members will assist you thoroughly within the least possible time. Si continas viendo este mensaje, Your task is to choose either the best or worst of these solutions. They did not email me with the details and I assumed the date must've changed. Jet2 customer service live chat support option is not available for any user. We were in & out in 15 minutes. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Documents checked and uniform sizes taken. Anonymous Employee in Edinburgh, Scotland, I applied online. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. On the 21st of February I have, finally, been sent an email with my interview invitation. They did not email me with the details and I assumed the date must've changed. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. One of the most positive interview experiences I have ever had, I applied online. The process took 2 weeks. And we focus on delivering these values at all times. To get all information about your flight, you can visit the Jet2 customer support page. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail job category. Just be prepared, I applied online. Join our award-winning business. Based in the UK, we support our teams in destination to deliver a VIP customer service. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. Tell us about a time you delivered exceptional customer service. What do you expect your working day to be like? Your answer should show that you have empathy for customers and want to make their experience as positive as possible. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . I interviewed at Jet2.com and Jet2holidays. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. At Jet2.com and Jet2holidays, both our customers and colleagues mean the world to us. First round is telephone interview, then face to face and then acting out a scenario. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Caso continue recebendo esta mensagem, We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Our dedicated customer service SJT . 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. The scenario would be how you would handle a customer call. Get a quick guide about Delta airlines refund policy & rules. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role. For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Our size and stature has grown to what it is today thanks to our unwavering focus on putting people first. Home; About; FAQ; Service . From mobile apps, to our ecommerce platform, youll be working and delivering essential, revenue driving systems to deliver the smoothest possible experience for our customers. Anonymous Employee in Manchester, England, I applied online. The process took 4+ months. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Overall very friendly staff, very informal. Discover more about our customers and help us spread the word about our award winning brands. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Questions about myself and my experience from past jobs. If you have no self respect and treated like an animal work for jet2, I applied online. Youll keep us flying and give support both in the air and on the ground. Recruitment Systems & MI Analyst. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. Thorough but very friendly. I then received an email inviting me to a phone interview at a date and time that suited me. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Please enable Cookies and reload the page. 1. Youll keep us flying and give support both in the air and on the ground. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. And not to forget a pair of free return flights for those sharing their birthday with us Even though I had three questions to ask them during the end of the interview they only allowed me to ask one of these question before hanging up . om ons te informeren over dit probleem. Slightly unprofessional. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. message, please email I applied online. What made you want to apply for this position? Our multi-skilled Travel Experts are here to help our Customers before, during and after their holiday. Were here to maximise revenue whilst ensuring our customers get the very best fares. 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Click to reveal Answer. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. The process took 2 weeks. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Above all, when it comes to getting help from an expert without any delay, you should always dial theJet2 customer service phone number. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . A 10 min window to plan your role play call. 2. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. . Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC, Meet Kay, our Head Of Recruitment. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. 40 Hours Salary. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Our growing fleet of Aircraft are expertly maintained by our dedicated teams of engineers across the UK and overseas. The process took 2 weeks. Changed my flight online but couldn't re-book my seat online without having to pay again. Step two: online written assessment. Short, straightforward and to the point. The assessment day consisted of: a presentation about the company. Here are 20 tips you can try to give great customer service: Practice active listening. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020.
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